Shipping policy
Shipping Policy
Last updated: [08/01/2026]
Thank you for shopping with Alpine Paw. Please read this policy carefully before placing your order — it explains where we ship, how long delivery takes, and how customs charges are handled.
Where we ship
We currently ship to addresses in the United States and Canada.
We are unable to ship to PO boxes, APO/FPO addresses, or freight forwarders.
Order processing
Orders are processed within 1–3 business days of purchase. Business days are Monday through Friday, excluding public holidays.
During new product launches, sales, and peak seasons (Black Friday, Christmas, Lunar New Year), processing can take up to 5 business days. Please note that our fulfillment partners in Asia close for approximately two weeks around Lunar New Year each year; orders placed during this window will be delayed, and we will post a notice on our homepage in advance.
You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once your order ships.
Delivery times
Our products are shipped directly from our overseas fulfillment partners. This keeps our prices low, but it means delivery takes longer than domestic-only retailers. Please order with this in mind.
| Destination | Transit time after shipping | Total estimated delivery |
|---|---|---|
| United States | 8–15 business days | 9–18 business days |
| Canada | 10–17 business days | 11–20 business days |
These are estimates, not guarantees. Transit times depend on the carrier, customs clearance, and your local postal service, and none of these are within our control.
If your order has not shipped within 30 days of purchase, you may contact us to cancel it for a full refund.
Shipping rates
| Order value (before tax) | United States | Canada |
|---|---|---|
| Under $65 | $7 flat rate | $8.50 flat rate |
| $65 and over | Free shipping | Free shipping |
Shipping is calculated and displayed at checkout before you pay. Shipping charges are non-refundable except where an order is cancelled before it ships, or where the return is the result of our error.
Customs, duties, and import taxes
Because your items ship internationally, every parcel must clear customs in your country.
- All applicable duties, import taxes, and customs fees are calculated and collected at checkout. The price you see at checkout is the final price you pay. There will be no additional charges when your package is delivered.
Multiple packages
If your order contains more than one item, the items may ship separately from different fulfillment centers and arrive on different days. You will receive separate tracking numbers for each package. This is normal and does not mean part of your order is missing.
Tracking your order
Tracking information is emailed to you when your order ships. Please allow 3–7 days for the tracking number to become active — it will not show movement immediately.
It is also normal for tracking to show no updates for a week or more while a package is in international transit. This is not a sign that your package is lost.
Delays
We are not responsible for delays caused by:
- Customs inspection or clearance
- Carrier or postal service backlogs
- Weather, natural disasters, strikes, or other events outside our control
- Incorrect or incomplete shipping addresses
Incorrect addresses
Please double-check your shipping address before completing your order. If you notice an error, contact us at aeroautomate@gmail.com within 3 hours of placing your order and we will correct it if the order has not yet been fulfilled.
Once an order has shipped, we cannot change the delivery address. Orders returned to us due to an incorrect address may be reshipped at your expense, or refunded less the original shipping cost.
Lost or undelivered packages
If your tracking has not updated in 15 business days, or your estimated delivery window has passed by more than 7 business days, contact us at aeroautomate@gmail.com and we will open an investigation with the carrier.
If the carrier confirms the package is lost, we will send a replacement at no cost to you, or issue a full refund — your choice.
If tracking shows a package as delivered but you have not received it, please check with your neighbors, household members, and local post office first, then contact us within 7 days of the delivery scan.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, email aeroautomate@gmail.com within 7 days of delivery with your order number and clear photos of the item and the packaging. We will send a replacement or issue a full refund. You will not need to ship the item back to us.
Changes and cancellations
You may cancel or change your order within 3 hours of receiving your order confirmation by emailing aeroautomate@gmail.com. After that window, your order has been sent to fulfillment and can no longer be modified.
Contact us
Questions about your order or this policy:
Email: aeroautomate@gmail.com Response time: within 1–2 business days