Refund policy
Returns & Refunds
At Alpine Paw, we want you and your furry companion to love every purchase. If you're not completely satisfied, we're here to help.
Return Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return:
- Items must be new, unused, and in their original packaging.
- All original tags, accessories, and included materials must be returned with the product.
- Products that have been used, worn, washed, or damaged after delivery are not eligible for a return unless they arrived defective or were damaged during shipping.
Return Window
Returns must be requested within 30 days of receiving your order.
Unfortunately, we cannot accept returns requested after the 30-day return period.
Return Method
Returns are accepted by mail only.
Once your return request has been approved, we'll provide instructions on where to send your item.
Return Shipping
Customers are responsible for downloading and printing out return label that will sent to them through the email they entered during purchase.
-If no email was enter, the customer isn't eligible for a return
Customers are responsible for the cost of return shipping, as is required by Google Merchant Center.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Exchanges
At this time, we do not offer product exchanges.
If you'd like a different size, color, or product, please return your eligible item for a refund and place a new order.
Restocking Fees
We do not charge any restocking fees for eligible returns.
Refunds
Once your return has been received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original method of payment.
Please allow up to 30 days for your refund to be processed. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item. We'll work quickly to make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
operated by Alpine Paw
located at 240 Golden Harvest, Blacksburg VA, 24060
We accept Visa, MasterCard, and PayPal