Returns & Refunds

At Alpine Paw, we want you and your furry companion to love every purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

• Items must be new, unused, and in their original packaging.
• All original tags, accessories, and included materials must be returned with the product.
• Products that have been used, worn, washed, or damaged after delivery are not eligible for a return unless they arrived defective or were damaged during shipping.

Return Window

Returns must be requested within 30 days of receiving your order.

Unfortunately, we cannot accept returns requested after the 30-day return period.

Return Method

Returns are accepted by mail only.

Once your return request has been approved, we'll provide instructions on where to send your item.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or we made an error with your order.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Exchanges

At this time, we do not offer product exchanges.

If you'd like a different size, color, or product, please return your eligible item for a refund and place a new order.

Restocking Fees

We do not charge any restocking fees for eligible returns.

Refunds

Once your return has been received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment.

Please allow up to 30 days for your refund to be processed. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item. We'll work quickly to make it right.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aeroautomate@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aeroautomate@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aeroautomate@gmail.com.